Last Updated: January 13, 2020
This AGREEMENT (or “Agreement”) governs the relationship between the Subscriber (hereinafter referred to as “Subscriber”, “You” or “Your”), on the one hand, and Ideahub IT Solutions Provider Inc. on the other, with respect to the provisioning of e-commerce services through Shopeness Lite.
Ideahub IT Solutions Provider Inc. shall hereinafter be referred to, individually, as “Ideahub,” or as “Service Provider”, “We”, “Our” or “Us”.
The e-commerce solutions services provided by Ideahub IT Solutions Provider Inc. through Shopeness Lite, and the delivery service platform provided by Deliv.PH, and the payment gateway solution to be provided by IdeaPay, will be referred to individually, as the “Service” and, collectively, as the “Services”.
Any reference to this SUBSCRIPTION AGREEMENT shall include reference to the following:
b. Your Proposal Agreement Form submitted to Us in relation to this Subscription Agreement;
c. Any Product or Service Description, Product or Service Plans and/or Product or
Service special terms and conditions issued by Us, online and social media marketing
and mechanics; and
GENERAL TERMS AND CONDITIONS
- Application Approval and Service Activation
- Subscriber affirms that the information provided in the Proposal Agreement Form and the
supporting documents submitted in connection therewith are true and correct.
- Subscriber hereby authorizes the Service Provider to verify such information from whatever
source, and authorizes the holder, controller and processor of such information, as the same is
defined in Republic Act No. 10173 (otherwise known as the “Data Privacy Act of 2012”),
including any amendment or modification of the same, to confirm, release, share and verify the
existence, truthfulness, and/or accuracy of such information. Any incorrect information provided
by Subscriber shall result in the delay or denial of the application, delay in the installation and
provisioning of the Service or, if already approved, in the suspension or termination of the
Service, without prejudice to any other action which Service Provider may pursue in
accordance with law and equity.
- Approval of the Service application shall be at the sole discretion of the Service Provider.
Service Provider may even require submission of additional requirements to facilitate the
processing of the application. In the event that the Service application is disapproved or
denied, Service Provider shall have no obligation to divulge to applicant the reason for such
disapproval or denial.
- The Service shall be activated only after approval by Service Provider of Subscriber’s
application and compliance by the Subscriber with all the requirements for Service activation.
ARTICLE 2 User Accounts
- When the same is necessary to access the service of Service Provider and use the
Services, Service Provider shall issue to subscriber a User Accounts that may include
usernames and passwords.
- Subscriber shall be solely responsible for the User Accounts upon its delivery to him/her.
Subscriber understands and agrees that loss of the User Account/s is neither a valid ground for
the Subscriber not to pay the Monthly Recurring Fee (MRF) and other charges associated with
his/her use of the Services nor a valid ground for termination of the Service without Pre-Termination Fee if such loss or damage occurs within the Agreement Period.
ARTICLE 3 Promotions
Service Provider may offer promotions from time to time and notify Subscriber of the details thereof (including a particular pricing plan, Agreement Period, the terms and conditions for the relevant promotion) through general advertising. If Subscriber validly opts to join a promotion, the terms and conditions applicable to such promotion shall apply during the promotion period and will prevail to the extent that such terms and conditions of the promotion are inconsistent with the terms of this Agreement. In all other matters not covered by the promotion’s terms and conditions, the terms and conditions of this Agreement will continue to apply.
After the promotion period expires, the terms and conditions applicable to the promotion will
terminate and this Agreement will apply.
ARTICLE 4 Agreement Period
- The Services shall be maintained active for a minimum period of three (3) months for
monthly subscription and one (1) year for annual subscriptions unless otherwise stated.
Subscriber undertakes to complete the said Agreement Period or upgrade his/her subscription
during the same period. Subscriber shall neither terminate the Service before the end of the
Agreement Period nor downgrade his/her subscription to a lower plan during the same period
without the prior approval of the Service Provider.
The above notwithstanding, Service Provider has the sole discretion to approve or disapprove
any upgrade or downgrade of Subscriber’s subscription plan. In case Subscriber’s request for
an upgrade or downgrade of his/her plan is approved, the corresponding adjustment in rates
and fees shall be made effective in the subsequent billing cycle following the approval of the
request for plan upgrade and downgrade.
In case of pre-termination or downgrading without Service Provider’s approval prior to the expiry
of the Agreement Period, Subscriber shall pay the applicable fees and penalties imposed by
Service Provider for such pre-termination or downgrade.
- Upon the lapse of the Agreement Period, this Agreement shall be renewed automatically on
a month- on-month basis until terminated by notice in accordance with the provisions of this
Notwithstanding, Service Provider may require a different Agreement Period for
additional service availed after the execution of this Agreement, which shall be stated in
another agreement and shall be reckoned from the date of acceptance of application for such
other additional services.
ARTICLE 5 Fees and Charges
- Upon activation of the Service, Subscriber will be charged the following applicable charges
for usage of the Service as stated in Subscriber’s approved Proposal Agreement Form, as well
as any and all additional fees and charges indicated in this Agreement or as may be notified by
Service Provider in accordance with this Agreement from time to time:
Monthly Recurring Fees stated in Subscriber’s subscription plan or promotional
b. Fees and charges for the normal use of the Service, such as access fees, where
c. Administration fee and other charges which may include: (i) suspension fees,
cancellation fees, late payment fees, reconnection fees or reactivation fees as
may be stated in Subscriber’s subscription plan, where applicable; (ii) Service
Modification Fees for any request for transfer of ownership,
increase/reduction/modification of the Services, reconnection, and other
modifications related to the Service, where applicable; and/or
d. Upgrade/downgrade Fees, where applicable.
- Charges Applicable to Setup Service, Service Provider reserves the right to charge
Subscriber the following additional charges, where applicable:
installation, connection and maintenance;
b. development and customization; and
c. relocation and modification.
The above additional charges applicable shall be paid by the Subscriber prior to Service
Provider providing Subscriber with the requested service.
- Fees and charges incurred for the Service shall be payable by Subscriber even if Subscriber
did not, in fact, authorize its use, Subscriber is unable to access the Service, or the Service has
- Service Provider shall automatically charge a service fee to the Subscriber per online payment
transaction depending on the payment channel utilized through IdeaPay.
The following are the specific charges that the Subscriber shall or may render upon availing of
For every successful transaction, Service Provider will charge 5% of the total
transaction amount (VAT incl.)
b. Subscriber shall choose his/her renewable subscription option either on an annual or
c. In using IdeaPay as the Payment Gateway Facility, the Subscriber’s customer will
settle the minimal charge, referred to as the Convenience Fee at Php 50.00 for transactions up
to Php 1,500. Transactions with the value over Php 1,500 are subject to 3.5% convenience fee
charge from the total amount. All Convenience Fees are VAT inclusive. These charges are
subject to change without prior notice.
ARTICLE 6 Billing and Payments
- Service Provider, by itself or through an authorized billing agent, will regularly send
Subscriber’s bill via email and/or courier service. Service Provider reserves the right to send
Subscriber’s bill(s) to the latter’s other address(es) disclosed in the latter’s application in case
of “Moved Out/Return to Sender”. Subscriber shall inform Service Provider of any change in
Subscriber’s billing/email address. Service Provider shall not be responsible for any
consequence arising from Subscriber’s inability to receive his/her bill and pay the amount due
on due date as a result of Subscriber’s failure to timely notify Service Provider of any change
in his/her billing/email address.
- Notwithstanding the non-delivery to Subscriber of his/her bill, Subscriber shall be
responsible for informing himself/herself of any outstanding balance by calling Service
Provider’s Customer Service Hotline at +63(082) 2339052, by visiting Service Provider’s
Office, through Subscriber’s account manager, or through the website at www.deliv.ph and
making payment on or before the due date without need of further demand on Service
- Service Provider will try to include in Subscriber’s bill all charges for the relevant billing
However, when this is not possible, Service Provider may include unbilled charges in
later bill(s). Service Provider may also render interim billings in advance of the usual billing
cycle whenever Subscriber’s actual usage charges exceed his/her Credit Limit.
Further, Service Provider may place on a single bill all Services that Subscriber has with
- For billing-related inquiries or complaints, Subscriber may file the same with Service
Provider’s Customer Service Hotline at +63(082) 2339052, by visiting Service Provider’s
Office, through Subscriber’s account manager, or through the website at www.deliv.ph within
thirty (30) days from statement date. Subscriber’s failure to file an inquiry or complaint within
said period shall be deemed an acceptance of the accuracy and correctness of the bill, making
it final and conclusive on Subscriber. Service Provider shall respond to Subscriber’s billing
queries or resolve Subscriber’s billing complaint at the soonest possible time. Subscriber
understands and agrees that Service Provider, in responding to such queries and in resolving
complaints, relies on its records which Subscriber acknowledges and agrees to be correct and
- Subscriber shall pay the entire amount billed on or before the due date specified in any
payment notification, bill or any other notice sent by Service Provider. Subscriber’s failure or
refusal to pay, in whole or in part, any outstanding charges by due date shall entitle Service
Provider to exercise the right to redirect, bar or temporarily disconnect Subscriber’s Service(s)
without liability on Service Provider’s part.
- Subscriber may pay his/her bill through any of Service Provider’s accredited payment
Service Provider is not bound to honor payments made to persons or entities or at
places not authorized by Service Provider to receive payments on its behalf. If Subscriber opts
to pay his/her bill via direct debit from an identified account, by credit card, or by check, and
the payment is not fulfilled or honored, for example, because of insufficient funds for direct
debit or credit card payment, or a dishonored check, Service Provider may charge Subscriber
an additional fee.
- Subscriber’s payments shall be first applied to any late payment fee, billings in arrears, and
- In case of overpayment, the excess amount shall be used to offset outstanding charges,
fees, cost, rentals or any other sum due in Subscriber’s other bills or Subscriber’s account will
be credited with the amount he/she has overpaid. If Subscriber has stopped obtaining the Service, Service Provider will use reasonable efforts to notify Subscriber of the overpayment
and refund the same in accordance with Service Provider’s policies.
- Any late payment made by Subscriber, whether in full or in part, shall not affect Service
Provider’s right to pursue legal remedies to collect penalties or damages which Service
Provider may incur as a result of Subscriber’s late payment, incomplete payment or nonpayment
of his/her bill. These penalties or damages may include, but is not limited to, the
following: (1) penalty fee for Subscriber’s failure to comply with the Agreement Period, (2)
reconnection fee; and (3) reactivation fee.
In the event Subscriber fails and continues to fail to pay his/her bill, Service Provider may
engage the services of a collection agency or institute legal proceedings against Subscriber to
recover the money owed by Subscriber and Service Provider may seek to collect recovery fee
and/or reasonable costs and legal fees.
ARTICLE 7 Taxes and Currency Exchange Rates Adjustment
Unless otherwise indicated, the fees and charges set out in this Agreement include any
amount on account of tax and Currency Exchange Rates Adjustment (if any). Should there be additional taxes or increase in tax rate as mandated under Philippine laws, Service Provider will bill Subscriber accordingly.
ARTICLE 8 Representations and Warranties
- Service Provider represents that it will reasonably provide the Service in accordance
with industry standards.
- Service Provider makes no representation that the Service will be available throughout
the Philippine territory and in all international territories.
- SERVICE PROVIDER PROVIDES THE SERVICE ON AN “AS IS” BASIS AND MAKES NO
REPRESENTATIONS OR WARRANTIES THAT THE SERVICES SHALL BE
UNINTERRUPTED OR ERROR FREE. SERVICE PROVIDER DISCLAIMS ALL
REPRESENTATIONS AND WARRANTIES AS TO THE SERVICE, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. FURTHER, SERVICE PROVIDER NEITHER
REPRESENTS NOR WARRANTS THAT THE INFORMATION OR CONTENT ACCESSIBLE
ON OR THROUGH THE SERVICE IS ACCURATE, COMPLETE OR CURRENT, AND ALL
INFORMATION OR CONTENT, INCLUDING PRICES AND AVAILABILITY, ARE SUBJECT
TO CHANGE WITHOUT PRIOR NOTICE TO SUBSCRIBER.
- Subscriber assumes all the risks associated with the use of the Service, any information or
content available and/or accessed through the Service and any security features provided for
the Service. Service Provider shall not be responsible for loss of data, it being understood that
Subscriber is solely responsible for ensuring that his/her data is properly backed-up and stored
in another location other than the Service.
- Subscriber represents and warrants that— (a) his/her use of the Services shall strictly be in
accordance with this Agreement; (b) he/she will not violate or infringe upon any intellectual,
proprietary or other rights, including data protection and privacy rights, or any applicable law,
rule or regulation; and (c) he/she has not represented to any party that Service Provider made
any warranty or representation of any kind with respect to the Services.
ARTICLE 9 Termination and Suspension of the Service
9.1 Cancellation or Termination of the Service
- Subscriber may cancel the Service at any time by:
giving Service Provider thirty (30) days prior notice, or
b. giving Service Provider notice in the form of a letter or a call to Service Provider’s
Customer Service Hotline in the following instances:
i. Service Provider breaches a material term of this Agreement and such breach cannot be remedied, except if the breach was a result of
circumstances reasonably attributable to Subscriber; or
ii. Service Provider breaches a material term of this Agreement and such breach may be remedied but Service Provider unreasonably refuses or fails to remedy the breach within thirty (30) days after receipt of Subscriber’s
notice requiring Service Provider to remedy the breach; or
iii.occurrence of force majeure.
The Service will be terminated on the termination date indicated on the notice. In the absence
of the notice required in 1(a) above and upon the expiry of the Agreement Period, Service
Provider shall continue to supply the Service to Subscriber and Subscriber shall continue to be
charged for the Service.
- Service Provider may terminate the Service at any time by giving Subscriber due notice.
Service Provider may however terminate the Service even without notice in any or all of the
there is an emergency or threat to Service Provider’s service, such as but not limited to Subscriber’s equipment emitting signals or codes that are harmful to or interfere with Service Provider’s service,
Service Provider reasonably suspects that Subscriber directly or indirectly engages
in any fraud either by himself/herself or with any other person in connection with the Service, whether the said act is punishable under the law or not.
b. Service Provider is required to do so to comply with an order, instruction,
request or notice of any competent legal authority or by authorization of or under
c. Subscriber uses the Services (i) to send scam or unsolicited, fraudulent or bogus messages or broadcast messages for the purpose of obtaining gain or
benefit from other people, or (i) to perform any illegal activity, or otherwise use the Services in a manner that breaches a material term of this Agreement including,
but not limited to, Subscriber’s obligations relating to the use of the Service set
out in his/her application or otherwise misuses the Service.
d. there is unusually high use of the Service, or the Subscriber uses the Service in a manner that violates Service Provider’s Fair Use Policy.
e. Subscriber breaches any term or condition of this Agreement which breach can be remedied but Subscriber fails or refuses to remedy the breach within ten (10)
days after receipt of notice from Service Provider requiring Subscriber to do so,
f. Subscriber breaches any term or condition of this Agreement which breach
cannot be remedied such as, but not limited to, transferring Subscriber’s account
without Service Provider’s consent, having connected accessories pertaining to
the application software that may have virus or bugs, having installed and used
software that Subscriber does not have any license that may result in an
infringement of third party’s intellectual property rights or which may be harmful to
Service Provider’s equipment and network,
g. g. Subscriber suffers an insolvency event and Service Provider reasonably
believes that it is unlikely able to receive payment from Subscriber for amounts
due under this Agreement, or
h. occurrence of force majeure.
- Upon cancellation or termination of the Service, Subscriber shall no longer be able to use
the Service after termination date. Once the Service is terminated, Service Provider reserves
the right to prevent Subscriber from further using its service. Further, Subscriber shall be liable
to immediately pay any charges incurred (including the pre-termination fee and outstanding
equipment charges and penalty fees, if any) until termination date. Subscriber shall also
immediately pay for charges that Service Provider discovers after such termination.
If Subscriber is able to use the Service after the termination date, Subscriber shall be liable for
any charges incurred by him/her for that use, in addition to any other charges under this clause.
For this purpose, Subscriber hereby authorizes Service Provider to apply any of his/her advance
payment to any such outstanding charges.
- In addition to the fees and charges due in the immediately preceding provision, if the
Service is terminated as a result of circumstances reasonably attributable to Subscriber: (a)
before the service start date, Subscriber must pay Service Provider all infrastructure and
installation costs incurred by Service Provider in connection with preparations for supplying the
Service to Subscriber, or (b) during the Agreement Period, Subscriber must pay the pretermination
fee and the outstanding balance for the purchase price of any Device used to avail
of the Service, if any.
- In addition to Subscriber’s liabilities stated above, Subscriber shall be responsible for the
safe custody of CPE until such time that Subscriber surrenders possession thereof to Service
Subscriber agrees to delete any application and data that may be stored in said
CPE. For this purpose, Subscriber allows Service Provider to enter his/her premises and
remove such CPE.
9.2 Suspension of the Service
- Service Provider may suspend the Service at any time, if: (a) doing so is necessary to allow
Service Provider or its supplier to repair, maintain or service any part of Service Provider’s
service or supplier’s network used to supply the Service, (b) Service Provider reasonably believes that there has been an unusually high use of the Service, (c) problems are experienced interconnecting to Service Provider’s network with any supplier’s network, or (d)
Service Provider is otherwise entitled to do so under this Agreement.
- If Subscriber wishes to have the suspension lifted, he/she should contact Service Provider.
If the suspension is temporary and was requested by Subscriber for personal reasons, the
Service shall be automatically lifted after thirty (30) days unless Subscriber contacts Service
Provider and requests that the suspension be continued.
- If Service Provider suspends the Service, for any reason, Service Provider may later
terminate the Service for the same or a different reason. Upon such termination, Subscriber
must pay Service Provider any applicable pre-termination fee, as well as any outstanding
balance for the purchase price of any Device used to avail or the Service.
- If the Service is suspended, Subscriber may have to pay access fees for the Service while it is suspended.
If the Service Provider suspends the Service for acts or omissions on Subscriber’s part, upon
such termination, Subscriber must pay Service Provider any applicable pre-termination fee, as
well as any outstanding balance for the purchase price of any Device used to avail or the
Service Provider’s control including but not limited to force majeure, power and equipment
failure or acts or omissions on Subscriber’s part or a third party.
ARTICLE 10 Service Reconnection
- In case of suspension of the Service, or temporary disconnection, Service Provider shall
have no obligation to reconnect the Service unless Subscriber has cured the cause for such
suspension, redirection or temporary disconnection to Service Provider’s satisfaction.
Reconnection/reactivation shall be at Service Provider’s sole discretion and subject to the
payment by Subscriber of reconnection/reactivation fees.
Upon reconnection/reactivation of Service, Subscriber shall be bound by the terms and
conditions of this Agreement.
ARTICLE 11 Liability
- NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LOSS OF INCOME, PROFITS, DATA, DAMAGES FROM LOSS OF USE,
OR BUSINESS OPPORTUNITY, OR FAILURE TO ACHIEVE COST SAVINGS, IN
CONTRACT, TORT, OR OTHERWISE, EVEN IF THE OTHER PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH LOSS, COST, OR DAMAGES, ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT; PROVIDED HOWEVER, THAT THE FOREGOING
LIMITATION SHALL NOT APPLY TO ANY CLAIMS FOR PERSONAL INJURY OR DEATH
OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR
SUBSCRIBER’S/SERVICE PROVIDER’S INDEMNIFICATION OBLIGATIONS UNDER THIS
- SERVICE PROVIDER’S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL
NOT EXCEED THE MONTHLY RECURRING FEE AS STATED IN SUBSCRIBER’S
- Service Provider reserves the right to investigate any possible violations of this Agreement
and it may gather information from the Subscriber, the complaining party, or any third party.
Service Provider may, without incurring any liability, suspend Subscriber’s use of the Service
as it deems appropriate and without notice. If Service Provider, at its own discretion,
determines that a violation of this Agreement has occurred, it may terminate, temporarily or
permanently, the Service or take other corrective action as it deems appropriate. Service
Provider will fully cooperate with any court order requesting or directing it to disclose, among
others, Subscriber’s identity in case Subscriber is found to have violated this Agreement or
ARTICLE 12 Limitation of Liability and Remedies
1.) Subscriber agrees to defend and hold Service Provider free, harmless and indemnified from
and against any and all claims, demands, actions, causes of action, judgment, cost and
reasonable attorney’s fee and expenses of any nature for— (a) any damage of any kind
arising from or related to Subscriber’s use of the Service or by another party irrespective of
whether Subscriber knew or has authorized such usage, (b) any damage to property or injury
to or death of any person resulting from Subscriber’s use and operation of or malfunction of
any equipment or power supply used for the Service, (c) any claims resulting from any action
taken by Service Provider during or as a result of its investigations and/or from any action
taken by it as a consequence of investigations conducted by it or by law enforcement
authorities, and/or (d) any damage as a result of Subscriber’s acts or Subscriber’ failure to
comply with the terms and conditions of this Agreement.
2.) In no event shall Service Provider be liable for: (a) any of the circumstances enumerated in
Clause 1 of this Article 17, (b) any unauthorized access by a third party to Subscriber’s
network or data, (c) any error, omission or inaccuracy with respect to any information obtained
or disclosed through the use of the Service, or for any damages which such errors may cause,
or (f) any delay, interruption or failure to provide or restore the Service due to causes beyond
Service Provider’s control or force majeure, etc.
ARTICLE 13 Assignment or Transfer of Service
- Subscriber agrees that he/she will not, without Service Provider’s prior written consent: (a)
allow any person to share in the use and benefits of the Service or of this Agreement, whether
for consideration or not, (b) assign, transfer, mortgage or create any encumbrance on any of
his/her rights under this Agreement and/or on any right, interest or benefit originating from it.
ARTICLE 14 Miscellaneous
- This Agreement represents the entire understanding by and between Subscriber and Service
Provider and supersedes all prior written and oral agreements and representations and will
commence on the date of Service Provider’s acceptance of Subscriber’s signed Proposal
Agreement Form and shall continue for the agreed Agreement Period unless earlier terminated.
- Any failure by Service Provider to enforce this Agreement, for whatever reason, shall not
necessarily be construed as a waiver of any right to do so at any time.
- Service Provider and Subscriber agree that, if any portion of this Agreement is held invalid or
unenforceable, that portion will be construed consistent with applicable law as nearly as
possible, and the remaining portions will remain in full force and effect.
- This Agreement shall be construed in accordance with the Philippine laws. In case of suit
arising from this Agreement, Service Provider and Subscriber agree to submit to the appropriate
courts in Davao City to the exclusion of all other courts. Subscriber agrees that in addition to the
amount due and collectible, Subscriber shall pay an additional amount by way of damages and
another amount by way of attorney’s fees and costs of suit.
- Subscriber hereby acknowledges that he/she has read and understood all the terms and
conditions herein stated and that he/she voluntarily entered into this Agreement with full
knowledge and consent of everything that this Agreement contains.
ARTICLE 15 Contact Us
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